Support Policy

LATEST UPDATE: [[Date Goes Here]] 
EFFECTIVE DATE: [[Date Goes Here]] 

1. [[YOUR BUSINESS NAME]] SUPPORT POLICY. We grant you a limited, nonexclusive, nontransferable right to access and use the Services you order from us pursuant to one or more orders (each, an “Order”), and the related documentation in accordance with this Agreement. Additional terms and conditions that apply to each type of Service may be set forth in the Order as well as in the description of our Services, which will be published on our website or otherwise made available to you.  In the event of any conflict between this Agreement and the terms of any Order, the terms of the Order will control.  We reserve the right to refuse to provide you with our Services in our sole discretion and without notice.

During the term of your Order, we will provide you with updates and support as described on our website (“Support”). Support is only available to the customer named in the Order; we have no obligation to provide Support to any other party.  Unless otherwise provided, Support does not include assistance with Third Party Products.

We and our licensors are the owner of the Services and related documentation and retain all title and proprietary rights thereto.  You neither own nor will you acquire any claim or right of ownership to any Services or associated documentation.   

2. CLARIFICATION CONTACT. Should you require clarification on anything mentioned in this Support Policy, please contact us.